We’re here to help! We know that sometimes, a carrier might mark a package as “delivered” before it’s actually made it to its destination. To help us troubleshoot, could you please complete the following steps and email us at support@anlorybear.com:

1. Verify your shipping address is correct

2. Check for a notice of attempted delivery at your door

3. Check if a neighbor or someone else accepted the delivery

4. Check back in 2 days (in rare cases packages may say delivered up to 3 business days prior to arrival)

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If you still are missing your package after these steps, rest assured we’ll work together to get this fixed!